FAQ
How to search products?
Search for products by entering the product name or keyword into the SEARCH BAR at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How do I place an order?
Simply choose your style from the menu choice on the product page then click the “ADD TO CART” button and follow the simple steps to complete your order. We’ll prepare your order and send you an order confirmation email.
I placed an order, but I didn't receive a confirmation email... What's going on?
Kindly check your Spam or Junk folder to see if your confirmation email was sent there. If you are still unable to find it please shoot us a line under "Contact Us" section of our site.
I ordered multiple items. Why did I only receive one?
We ship your orders from various international warehouses (US, Canada, China, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Can i cancel my order?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.
How long will it take you to ship out my order?
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse. Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
Do you deliver your products internationally?
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
What are your shipping times?
Shipping Time Estimates (US): 8-15 Business Days
Shipping Time Estimates (INTL): 10-40 Business Days
What about custom fees?
This depends on the laws of your country. We strive to avoid this, however we are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How do you ship?
We ship orders oversea by mail service.after finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
How are shipping costs calculated and what is the cost?
shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
My package is lost or i believe it was stolen,What do i do?
We would recommend checking your tracking number located in your shipping confirmation e-mail to ensure that the package has been marked as delivered, and we would also recommend double checking the shipping address on the e-mail to make sure it is correct. Before contacting us, please check to make sure your mail carrier did not do any of the following: Put your package in your mailbox Leave your package at your back door or in your garage Leave your package with your neighbors or with whoever opened the door at your address If you have a package that is missing, we want to do everything within our power to help you find resolution. However, depending on the circumstances, this may take several days as we need to open a claim with the delivery company and communicate with them to determine a root cause. Please contact us with your order information and we will begin the process.
What to do if something in my order is damaged?
If you feel you have received a defective or damaged item, please contact us within 2 business days of the delivery date.
Can i return my item?
If you want to return your item,send us a photo.then we will review your inquiry and we will inform you our decision.we will give you return or refund as soon as possible.
Do I pay for return shipping?
Return shipping costs are the customer’s responsibility. If using a label provided through our return’s portal, the customer agrees to have the cost of the shipping withheld from their refund.
How secure is my personal information?
Every part of Top Drone Hub meets all 6 categories of PCI compliance standards.meaning we adhere to the highest industry standards in order to protect your personal information when you checkout and purchase from our online store.Additionally, every page of Top Drone Hub uses SSL encryption technology to protect our customers. You can verify this by looking up at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well. This ensures that all data is encrypted and secure while browsing and shopping our store and that nothing gets out.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.